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MAIL HOLIDAY PARKS PRIVACY POLICY - OUR COMMITMENT TO YOUR PRIVACY

Mail Holiday Parks and BreakFree Holidays are committed to respecting the privacy of our customers.

Mail Holiday Parks is a brand name of Associated Newspapers Ltd. BreakFree Holidays is the name of the holiday provider. This Privacy Policy sets out how Mail Holiday Parks (MHP) and BreakFree Holidays Ltd (BFH) complies with the General Data Protection Regulation in regards to what information we gather and how we use it. You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

Associated Newspapers and BreakFree Holidays Ltd will each be data controllers of your personal data when you submit your data to Mail Holiday Parks.

BreakFree Holidays Ltd will handle your personal data in accordance with this Privacy and Cookies Policy, and Associated Newspapers will handle your data in accordance with its Privacy and Cookies Policy available on the Mail Travel website.

Mail Holiday Parks has structured this website so that you can visit a majority of the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By visiting www.mailholidayparks.co.uk you are accepting and consenting to the practices described in this Privacy Notice.

INFORMATION AND DATA MHP GATHERS AND TRACKS

MHP collects personal information and website usage information.

WHAT IS PERSONAL INFORMATION?

Personal information is information about you and from which you can be identified. It can include your name, address, contact details and details of your bookings and purchases.

MHP does not store any financial information i.e. debit/credit card details as payments are taken through third party payment gateways such as Paypal. MHP gathers two types of information about users:

(1) Website tracking: information MHP gathers through aggregated tracking information derived mainly by tallying page views throughout our websites. This information allows us to better tailor our content to users’ needs and to help our clients, advertisers and sponsors better understand the demographics of our audience.

(2) Holiday booking information: information submitted on this site to handle booking requests, deliver services (i.e. booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

(1) WEBSITE USAGE TRACKING

MHP tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. MHP does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

COOKIES

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. MHP uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site, however, refusing cookies may restrict the functionality of the promotions that we offer.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (’Google’). Google Analytics Premium uses ’cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of the website and your current IP address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries.

On behalf of the operator of this website Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser add-on available here.

MHP creates aggregate reports on user demographics and traffic patterns for sponsors and partners. Because we don’t track the usage patterns of individual users, a partner or sponsor will never know that a specific user clicked their advert / park listing. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

(2) HOLIDAY BOOKING INFORMATION

To process your Booking we need to collect certain information from you. We take full responsibility for ensuring the security of this information. This information includes:

  • your name, age and address;
  • your phone number or mobile number and e-mail address;
  •  names and ages of the members of your party
  • other information you provide when completing forms (e.g. registration forms), requesting further services or speaking with us, including information you provide in connection with your stay in one of the parks.

Mail Holiday Parks / BreakFree Holidays will hold your personal data plus will pass this data on to third parties and organisations that need to know them so that the Booking can be provided.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

In connection with the uses referred to above, we may disclose your personal information to certain third parties, including:

  • The holiday booking provider.
  • RedEye International Ltd., a company registered in England and Wales, who process our data in order to send out email communications.
  • Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include Google and/or Facebook using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. Your information is never made public and is not shared with any other third party.
  • FEEFO - a third party review administrator who may contact you to ask for your comments on the accommodation and/or services that have been provided.
  • External agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity and for the assessment and collection of tax;
  • Our insurers and insurance brokers and our and their advisers in the event that a claim is made or could be made against us.
  • In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation (including in connection with a court order), or in order to enforce or apply the agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.

You should be aware that, if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website, we reserve the right to do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms governing use of our website.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as is necessary given the purposes for which we collected and use that information.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

MHP / BFH will hold your personal data for future analysis and marketing purposes. All details, with the exception of credit/debit card data, given to MHP / BFH at any time will be kept, but only names, contact details and the Booking preferences will be used for marketing purposes.

HOW DO YOU MANAGE MY INFORMATION?

We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA, although wherever possible we will keep all data within the United Kingdom.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

MARKETING COMMUNICATIONS

We offer a free electronic newsletter to users publishing details of special offers and events. MHP gathers the email addresses of users who subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter. Users can subscribe to the newsletters at the time of registration when making a holiday booking or by completing the ‘sign up’ field on the website.

If you subsequently wish to stop receiving marketing from us, you may unsubscribe by sending an email to us at enquiries@breakfreeholidays.co.uk and enter ’Unsubscribe’ in the subject line. This will unsubscribe you from all marketing communications from us.

Alternatively, you can unsubscribe from marketing email communications from us by following the unsubscribe instructions in each email that we send out. This will only unsubscribe you from marketing emails.

Even if you choose not to receive marketing from us, we may still use your personal information to provide you with important services communications, including communications in relation to any bookings or purchases you make.

POLLING

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. BFH may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

SURVEYS

MHP may occasionally conduct user surveys to better target our content. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

CALL RECORDING

Telephone calls to our contact centre may be recorded for training and monitoring purposes. As stated above, we use information that users provide in order to send out electronic newsletters and to enable users to participate in promotions, polls and surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. MHP never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners, except where users have given their explicit authority.

SECURITY

MHP / BFH operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

YOUR CONSENT

By using this site, you consent to the collection and use of this information by MHP / BFH. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

SOCIAL MEDIA

Our social media pages, ( Facebook, Twitter, Google + and others), are open to comments from all of our fans and we welcome your feedback, pictures and videos.

We will remove, without notification, any posts or comments that we deem to be inaccurate, offensive or inappropriate – this can include comments posted en masse, comments that are not relevant to the post, use of profanities, personal insults and text entirely in capitals.

If we receive a complaint through our Facebook page, we will handle the complaint through our standard procedure and will contact you directly to progress further. For your privacy, we will never comment on individual bookings through a public forum.

WHAT RIGHTS DO YOU HAVE WITH RESPECT TO YOUR PERSONAL INFORMATION?

Under the General Data Protection Regulation, you have certain rights with respect to your personal information, including the right to request access to your personal information.

If you believe that the information we hold about you is inaccurate and requires correction, please contact us using the details below.

Should you wish to obtain a copy of the personal information that we hold on you, please contact us using the details below. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).

COMPLAINTS

If you have a complaint regarding the use of your personal information, please contact us using the details below:

Data Protection Officer
Mail Holiday Parks / BreakFree Holidays Ltd
IMEX 575-599 Maxted Road
Hemel Hempstead
Herts, HP2 7DX

****

 

REGIONAL NEWSPAPER PROMOTION PRIVACY POLICY - OUR COMMITMENT TO YOUR PRIVACY

BreakFree Holidays is committed to respecting the privacy of its customers.

This Privacy Policy sets out how BreakFree Holidays Ltd (BFH) complies with the General Data Protection Regulation in regards to what information we gather and how we use it. You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

BreakFree Holidays have structured this website so that you can visit a majority of the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By visiting www.breakfreeholidays.com / mailholidayparks.co.uk you are accepting and consenting to the practices described in this Privacy Notice.

The Data Controller for this information is BreakFree Holidays Ltd, the contact details for BreakFree are as follows:

BreakFree Holidays Ltd
IMEX 575-599 Maxted Road
Hemel Hempstead
Herts, HP2 7DX

When booking a holiday via mailholidayparks.co.uk, Associated Newspapers Ltd and BreakFree Holidays Ltd will each be data controllers of your personal data when you submit your data to Mail Holiday Parks. BreakFree Holidays Ltd will handle your personal data in accordance with this Privacy and Cookies Policy and Associated Newspapers Ltd will handle your data in accordance with its Privacy and Cookies Policy available on the Mail Travel website.

INFORMATION AND DATA BFH GATHERS AND TRACKS

BFH collects personal information and website usage information.

WHAT IS PERSONAL INFORMATION?

Personal information is information about you and from which you can be identified. It can include your name, address, contact details and details of your bookings and purchases.

BFH does not store any financial information i.e. debit/credit card details as payments are taken through third party payment gateways such as Paypal. BFH gathers two types of information about users:

(1) Website tracking: information BFH gathers through aggregated tracking information derived mainly by tallying page views throughout our websites. This information allows us to better tailor our content to users’ needs and to help our clients, advertisers and sponsors better understand the demographics of our audience.

(2) Holiday booking information: information submitted on this site to handle booking requests, deliver services (i.e. booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

(1) WEBSITE USAGE TRACKING

BFH tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. BFH does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

COOKIES

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. BFH uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site, however, refusing cookies may restrict the functionality of the promotions that we offer.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (’Google’). Google Analytics Premium uses ’cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of the website and your current IP address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries.

On behalf of the operator of this website Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser add-on available here.

BFH creates aggregate reports on user demographics and traffic patterns for sponsors and partners. Because we don’t track the usage patterns of individual users, a partner or sponsor will never know that a specific user clicked their advert / park listing. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

(2) HOLIDAY BOOKING INFORMATION

To process your Booking we need to collect certain information from you. We take full responsibility for ensuring the security of this information. This information includes:

  • your name, age and address;
  • your phone number or mobile number and e-mail address;
  •  names and ages of the members of your party
  • other information you provide when completing forms (e.g. registration forms), requesting further services or speaking with us, including information you provide in connection with your stay in one of the parks.

BreakFree Holidays will hold your personal data plus will pass this data on to third parties and organisations that need to know them so that the Booking can be provided.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

In connection with the uses referred to above, we may disclose your personal information to certain third parties, including:

  • The holiday booking provider.
  • RedEye International Ltd., a company registered in England and Wales, who process our data in order to send out email communications.
  • Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include Google and/or Facebook using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. Your information is never made public and is not shared with any other third party.
  • FEEFO - a third party review administrator who may contact you to ask for your comments on the accommodation and/or services that have been provided.
  • External agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity and for the assessment and collection of tax;
  • Our insurers and insurance brokers and our and their advisers in the event that a claim is made or could be made against us.
  • In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation (including in connection with a court order), or in order to enforce or apply the agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.

You should be aware that, if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website, we reserve the right to do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms governing use of our website.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as is necessary given the purposes for which we collected and use that information.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

BreakFree Holidays will hold your personal data for future analysis and marketing purposes. All details, with the exception of credit/debit card data, given to BreakFree Holidays at any time will be kept, but only names, contact details and the Booking preferences will be used for marketing purposes.

HOW DO YOU MANAGE MY INFORMATION?

We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA, although wherever possible we will keep all data within the United Kingdom.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

MARKETING COMMUNICATIONS

We offer a free electronic newsletter to users publishing details of special offers and events. BFH gathers the email addresses of users who subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter. Users can subscribe to the newsletters at the time of registration when making a holiday booking or by completing the ‘sign up’ field on the website.

If you subsequently wish to stop receiving marketing from us, you may unsubscribe by sending an email to us at enquiries@breakfreeholidays.co.uk and enter ’Unsubscribe’ in the subject line. This will unsubscribe you from all marketing communications from us.

Alternatively, you can unsubscribe from marketing email communications from us by following the unsubscribe instructions in each email that we send out. This will only unsubscribe you from marketing emails.

Even if you choose not to receive marketing from us, we may still use your personal information to provide you with important services communications, including communications in relation to any bookings or purchases you make.

POLLING

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. BFH may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

SURVEYS

BFH may occasionally conduct user surveys to better target our content. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

CALL RECORDING

Telephone calls to our contact centre may be recorded for training and monitoring purposes. As stated above, we use information that users provide in order to send out electronic newsletters and to enable users to participate in promotions, polls and surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. BFH never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners, except where users have given their explicit authority.

SECURITY

BFH operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

YOUR CONSENT

By using this site, you consent to the collection and use of this information by BFH. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

SOCIAL MEDIA

Our social media pages, ( Facebook, Twitter, Google + and others), are open to comments from all of our fans and we welcome your feedback, pictures and videos.

We will remove, without notification, any posts or comments that we deem to be inaccurate, offensive or inappropriate – this can include comments posted en masse, comments that are not relevant to the post, use of profanities, personal insults and text entirely in capitals.

If we receive a complaint through our Facebook page, we will handle the complaint through our standard procedure and will contact you directly to progress further. For your privacy, we will never comment on individual bookings through a public forum.

WHAT RIGHTS DO YOU HAVE WITH RESPECT TO YOUR PERSONAL INFORMATION?

Under the General Data Protection Regulation, you have certain rights with respect to your personal information, including the right to request access to your personal information.

If you believe that the information we hold about you is inaccurate and requires correction, please contact us using the details below.

Should you wish to obtain a copy of the personal information that we hold on you, please contact us using the details below. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).

COMPLAINTS

If you have a complaint regarding the use of your personal information, please contact us using the details below:

Data Protection Officer
BreakFree Holidays Ltd
IMEX 575-599 Maxted Road
Hemel Hempstead
Herts, HP2 7DX

****

 

BREAKFREE HOLIDAYS PRIVACY POLICY - OUR COMMITMENT TO YOUR PRIVACY

BreakFree Holidays is committed to respecting the privacy of its customers.

This Privacy Policy sets out how BreakFree Holidays Ltd (BFH) complies with the General Data Protection Regulation in regards to what information we gather and how we use it. You can access this Privacy Statement from the bottom of every page by clicking on the appropriate link.

BreakFree Holidays have structured this website so that you can visit a majority of the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By visiting www.breakfreeholidays.com / mailholidayparks.co.uk you are accepting and consenting to the practices described in this Privacy Notice.

The Data Controller for this information is BreakFree Holidays Ltd, the contact details for BreakFree are as follows:

BreakFree Holidays Ltd
IMEX 575-599 Maxted Road
Hemel Hempstead
Herts, HP2 7DX

When booking a holiday via mailholidayparks.co.uk, Associated Newspapers Ltd and BreakFree Holidays Ltd will each be data controllers of your personal data when you submit your data to Mail Holiday Parks. BreakFree Holidays Ltd will handle your personal data in accordance with this Privacy and Cookies Policy and Associated Newspapers Ltd will handle your data in accordance with its Privacy and Cookies Policy available on the Mail Travel website.

INFORMATION AND DATA BFH GATHERS AND TRACKS

BFH collects personal information and website usage information.

WHAT IS PERSONAL INFORMATION?

Personal information is information about you and from which you can be identified. It can include your name, address, contact details and details of your bookings and purchases.

BFH does not store any financial information i.e. debit/credit card details as payments are taken through third party payment gateways such as Paypal. BFH gathers two types of information about users:

(1) Website tracking: information BFH gathers through aggregated tracking information derived mainly by tallying page views throughout our websites. This information allows us to better tailor our content to users’ needs and to help our clients, advertisers and sponsors better understand the demographics of our audience.

(2) Holiday booking information: information submitted on this site to handle booking requests, deliver services (i.e. booking confirmations), communicate with you about bookings, services and promotional offers, update our records and generally maintain your details.

(1) WEBSITE USAGE TRACKING

BFH tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. BFH does break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). We use tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

COOKIES

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites. BFH uses cookies to track user traffic patterns (as described above). You can refuse cookies by turning them off in your browser. If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site, however, refusing cookies may restrict the functionality of the promotions that we offer.

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited (’Google’). Google Analytics Premium uses ’cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookies about your use of the website and your current IP address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries.

On behalf of the operator of this website Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser add-on available here.

BFH creates aggregate reports on user demographics and traffic patterns for sponsors and partners. Because we don’t track the usage patterns of individual users, a partner or sponsor will never know that a specific user clicked their advert / park listing. We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

(2) HOLIDAY BOOKING INFORMATION

To process your Booking we need to collect certain information from you. We take full responsibility for ensuring the security of this information. This information includes:

  • your name, age and address;
  • your phone number or mobile number and e-mail address;
  •  names and ages of the members of your party
  • other information you provide when completing forms (e.g. registration forms), requesting further services or speaking with us, including information you provide in connection with your stay in one of the parks.

BreakFree Holidays will hold your personal data plus will pass this data on to third parties and organisations that need to know them so that the Booking can be provided.

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

In connection with the uses referred to above, we may disclose your personal information to certain third parties, including:

  • The holiday booking provider.
  • RedEye International Ltd., a company registered in England and Wales, who process our data in order to send out email communications.
  • Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include Google and/or Facebook using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time. Your information is never made public and is not shared with any other third party.
  • FEEFO - a third party review administrator who may contact you to ask for your comments on the accommodation and/or services that have been provided.
  • External agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity and for the assessment and collection of tax;
  • Our insurers and insurance brokers and our and their advisers in the event that a claim is made or could be made against us.
  • In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets.
  • We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation (including in connection with a court order), or in order to enforce or apply the agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.

You should be aware that, if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website, we reserve the right to do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms governing use of our website.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for as long as is necessary given the purposes for which we collected and use that information.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this policy.

BreakFree Holidays will hold your personal data for future analysis and marketing purposes. All details, with the exception of credit/debit card data, given to BreakFree Holidays at any time will be kept, but only names, contact details and the Booking preferences will be used for marketing purposes.

HOW DO YOU MANAGE MY INFORMATION?

We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA, although wherever possible we will keep all data within the United Kingdom.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

MARKETING COMMUNICATIONS

We offer a free electronic newsletter to users publishing details of special offers and events. BFH gathers the email addresses of users who subscribe. Users may remove themselves from this mailing list by following the link provided in every newsletter. Users can subscribe to the newsletters at the time of registration when making a holiday booking or by completing the ‘sign up’ field on the website.

If you subsequently wish to stop receiving marketing from us, you may unsubscribe by sending an email to us at enquiries@breakfreeholidays.co.uk and enter ’Unsubscribe’ in the subject line. This will unsubscribe you from all marketing communications from us.

Alternatively, you can unsubscribe from marketing email communications from us by following the unsubscribe instructions in each email that we send out. This will only unsubscribe you from marketing emails.

Even if you choose not to receive marketing from us, we may still use your personal information to provide you with important services communications, including communications in relation to any bookings or purchases you make.

POLLING

We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. BFH may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.

SURVEYS

BFH may occasionally conduct user surveys to better target our content. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

CALL RECORDING

Telephone calls to our contact centre may be recorded for training and monitoring purposes. As stated above, we use information that users provide in order to send out electronic newsletters and to enable users to participate in promotions, polls and surveys. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. BFH never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners, except where users have given their explicit authority.

SECURITY

BFH operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

YOUR CONSENT

By using this site, you consent to the collection and use of this information by BFH. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

SOCIAL MEDIA

Our social media pages, ( Facebook, Twitter, Google + and others), are open to comments from all of our fans and we welcome your feedback, pictures and videos.

We will remove, without notification, any posts or comments that we deem to be inaccurate, offensive or inappropriate – this can include comments posted en masse, comments that are not relevant to the post, use of profanities, personal insults and text entirely in capitals.

If we receive a complaint through our Facebook page, we will handle the complaint through our standard procedure and will contact you directly to progress further. For your privacy, we will never comment on individual bookings through a public forum.

WHAT RIGHTS DO YOU HAVE WITH RESPECT TO YOUR PERSONAL INFORMATION?

Under the General Data Protection Regulation, you have certain rights with respect to your personal information, including the right to request access to your personal information.

If you believe that the information we hold about you is inaccurate and requires correction, please contact us using the details below.

Should you wish to obtain a copy of the personal information that we hold on you, please contact us using the details below. We may require further information in order to respond to your request (for instance, evidence of your identity and information to enable us to locate the specific personal information you require).

COMPLAINTS

If you have a complaint regarding the use of your personal information, please contact us using the details below:

Data Protection Officer
BreakFree Holidays Ltd
IMEX 575-599 Maxted Road
Hemel Hempstead
Herts, HP2 7DX

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